Warranty Commitment

Our Commitment

At Feerchina, we pride ourselves on the exquisite craftsmanship of our products and assure our fans and customers that defects in materials and workmanship are not commonplace. We have a professional team that oversees production from start to finish, and quality control is always our top priority. While our products are durable, unforeseen circumstances may occasionally arise. Our warranty service reflects our commitment to customer satisfaction and product integrity.

We meticulously craft each product, using durable materials and innovative designs to ensure its lifespan and performance. However, in the unlikely event of a problem, we are always responsible for our products and ready to assist you. Our bags, luggage, and accessories come with a 1-year warranty. After one year, due to product stock shortages, we may implement a more stringent warranty policy in certain situations if damage occurs.

If you encounter any issues within one year of purchasing a Feerchina bag, luggage, or accessory, we encourage you to contact us. Our creative and passionate team is dedicated to individually assessing each case to determine the best solution, whether it's replacing the item or offering store points. To better assist you, we need you to provide proof of purchase, a brief description of the problem, and photos of the issue or damage.